Privacy Policy

At Futbolfactory, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Futbolfactory. This policy explains our privacy practices for Futbolfactory.com.This policy does not apply to the practices of third parties (including other members who sell using the Services or API users) who may also collect or receive data in connection with your use of the Services.

Click on the following links to go directly to the corresponding sections of this Policy:

1. Accepting the Privacy Policy

2. Information Collected or Received

3. Choice & Control

4. Findability

5. Messages from Futbolfactory

6. Information Uses, Sharing & Disclosure

7. Security

8. Retention

9. Your Rights

10. Withdrawing Consent

11. Privacy Policy Changes

12. Contact

TRUSTED
1. Accepting the Privacy Policy
We need to process your personal information to run our business and provide you with the Services. By accepting our Terms of Use, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, websites hosted through Pattern by Futbolfactory, third-party websites, or third-party apps.

Futbolfactory's Terms of Use require all account owners to be at least 18 years of age. Minors under 18 years of age and at least 13 years of age are permitted to use Futbolfactory's Services only if they have the appropriate permission and direct supervision by the owner of the account. Children under age 13 are not permitted to use Futbolfactory or the Services. You are responsible for any and all account activity conducted by a minor on your account.

2. Information Collected or Received
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.

Registration, Account Setup, Service Usage: In order to use the Services, you need to provide us with a valid email address, and for Services that require registration, a name associated with your account that you can choose and that represents your identity on Futbolfactory. You may review, change, or remove that name through your account settings. You need to provide this information to enable us to provide you with the Services. Depending on which services you choose to use, additional information, such as a shop name, billing and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary in order for us to provide a particular service. You are not required to provide us with this information to sign up, but we will need it to provide certain services. For example, we need a physical postal address if you are buying something on the Site for delivery.We may need to store credit card information (or arrange for it to be stored) and use it for both billing and payment purposes. Depending on your local jurisdiction, you can also choose to allow us to save your credit card information to facilitate the checkout process for future purchases.In order to use certain products or services on Futbolfactory, you may be required to complete an application; information that you submit through the application processes will not be displayed publicly and will only be used internally by Futbolfactory, unless otherwise specified.

Profile: You may provide your name and other personal information (such as birthday, gender, location) in connection with your account and activity. You can edit or remove this information through your account settings.

The name associated with your account, which you may review and change in your account settings, is publicly displayed and connected to your Futbolfactory activity. Other people may see the date you joined; ratings, reviews and related photos for items you purchased or sold; your profile information; your Favorites, followers, and those you follow;comments you post in our community spaces; and information you decide to share via social networks.

Automated Information: Futbolfactory automatically receives and records information from your browser or your mobile device when you visit the Site or use the Apps or use certain other Services, such as your IP address or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for members and visitors, and to provide advertising, including across your devices, and a more personalized experience for members and visitors.

Information from Third Parties: Some members or visitors may choose to connect to Futbolfactory or register an Futbolfactory account using an external third-party application, such as Facebook, or an app developed using the Futbolfactory API. Futbolfactory may receive information from those connected third-party applications. Connecting your Futbolfactory account to third-party applications or services is optional. If you choose to connect your account to a third-party application, Futbolfactory may receive information from that application. We may also collect public information in order to connect with you. We may use that information as part of providing the Services to you. You can also choose to share some of your activity on Futbolfactory on certain social media networks which are connected to your Futbolfactory account, and you can revoke your permission anytime in your account settings.

Non-Member Information: Futbolfactory may receive or obtain information (for example, an email address or IP address) about a person who is not yet a registered Futbolfactory or Futbolfactory Studio member (a “non-member”) in connection with certain Futbolfactory features, such as when a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, or a member sends a gift card code to a non-member, or a non-member uses the Guest Checkout feature when making a purchase through one of the Services. Non-member information is used only for the purposes disclosed when it was submitted to Futbolfactory or to facilitate action authorized by the non-member.

3. Choice & Control
We know that members of our community value having control over their own information, so Futbolfactory gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your Futbolfactory account information through your account settings. You may also remove certain optional information that you no longer wish to be publicly visible through the Services, such as your name. You can also request the deletion of the personal information in your account.

Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to Futbolfactory , via your settings); (ii) data correction (including the ability to update your personal data, in many cases via settings); (iii) data deletion (including the right to have Futbolfactory delete your personal information, except information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask Futbolfactory to stop processing your personal data, with some exceptions, by contacting us).

If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account. Click here to learn how to close your account.

Many changes that you make to your account settings are updated immediately, but some may take a few days to take effect, particularly those that impact email or marketing preferences. Some major requests, such as changes to billing information or account data deletion, may require verification of identity before they can be processed.

4. Findability

You may choose to connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Futbolfactory. We do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Futbolfactory helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (if the member has consented to receiving this type of email).

If you do not want your contacts to be able to find you on Futbolfactory through your email address, phone number, or social networking connections, then you may change your findability through your account settings. If you do not wish to be located on Futbolfactory via your name, you can remove your name and instead may use a nickname or alias as your name in your public account information.

5. Messages from Futbolfactory
On occasion, Futbolfactory may need to contact you. Primarily, these messages are delivered by email or by push notifications for a variety of reasons including for both marketing, transactions, and service update purposes. If you no longer wish to receive push notifications you can disable them at device level. You can opt out of receiving marketing communications via email in your account settings or by following the unsubscribe link in any marketing email you receive. To ensure you properly receive notifications, we will need to collect certain information about your device such as operating system and user identification information, and every account is required to keep a valid email address on file to receive messages. Futbolfactory may also contact you by telephone to provide member support or for transaction-related purposes if you request that we call you. Additionally, and with your consent, Futbolfactory may send you an SMS (or similar) message in order to provide you with customer support or to provide you with information about products and features that you may find of interest. You may update your contact preferences in your account settings.

Some messages from Futbolfactory are service-related . You agree that Futbolfactory can send you non-marketing emails or messages, such as those related to transactions, your account, security, or product changes.

6. Information Uses, Sharing, & Disclosure
When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;

you have consented to the processing, which you can revoke at any time;

necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;

necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;

you have expressly made the information public;

necessary in the public interest; and

occasionally necessary to protect your vital interests, or those of others.

Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes.

We rely on consent for targeted online and offline marketing including through tools. We may advertise our Services through a variety of different mediums and rely on your consent to do so off-site. As part of this, we may work with advertising partners such as Facebook, Google, and other partners disclosed Similar Technology Policy.

Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and improving our Services: We may use your information to improve and customize our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.

Keeping our Services safe and secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.

We respect your privacy. Futbolfactory will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy.

Buying and Selling: By making a sale or a purchase on Futbolfactory, you are directing us to share your information in this way. Since this is an important part of the Services we provide, we need to do this in order to perform our obligations under our Terms of Use. We expect you to respect the privacy of the member whose information you have received. As described in Futbolfactory's Terms of Use, you have a limited license to use that information only for Futbolfactory-related communications or for Futbolfactory-facilitated transactions. Futbolfactory has not granted a license to you to use the information for unsolicited commercial messages or unauthorized transactions. Without express consent from that person, you must not add any member to your email or physical mailing list or otherwise use or store any member’s personal information.

Legal and Safety: Futbolfactory may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Futbolfactory's Terms of Use. In these cases, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

If Futbolfactory receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, Futbolfactory may disclose personal information, which may include, but may not be limited to, a member’s name, address, phone number, email address, and company name. Find out more about how Futbolfactory responds to requests for records or information about members of Futbolfactory’s community in our Requests for Information Policy.

Business Reorganization: In some cases, Futbolfactory may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Futbolfactory’s assets), member information is typically one of the business assets that is transferred. If Futbolfactory intends to transfer information about you, Futbolfactory will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.

We can speak only for ourselves; this policy does not apply to the practices of third parties (such as other members who sell using the Services, or API users) that Futbolfactory does not own or control or individuals that Futbolfactory does not employ or manage. If you provide your information to such third parties in connection with your use of the Services, different practices may apply to the use or disclosure of the information that you provide to them. Futbolfactory does not control the privacy policies of such third parties. Futbolfactory is not responsible for the privacy or security practices of these sellers, API users, or other websites on the Internet, even those linked to or from the Services. We encourage you to read the privacy policies and ask questions of third parties before you disclose your personal information to them. For the purposes of law, these sellers and API users are independent controllers of data, which means that they are responsible for providing and complying with their own policies relating to any personal information they obtain in connection with the Services.

7. Security
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure, such as by signing out after using the Services. If you have any questions about the security of your personal information, you can contact us at Futbolfactory@hotmail.com.

Futbolfactory follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

8. Retention
Futbolfactory will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your Futbolfactory member account), as described in this policy, or as needed to provide the Services to you. If you no longer want Futbolfactory to use your information to provide the Services to you, you may close your account. Futbolfactory will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. In addition, Futbolfactory sellers may also be required to retain and use your information in order to comply with their own legal obligations. Please note that closing your account may not free up your email address, username, or shop name (if any) for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

9. Your Rights
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so via your Futbolfactory account settings or by contacting us. Upon request, Futbolfactory will provide you with information about whether we hold any of your personal information. By visiting your account settings, you can access, correct, change, and delete certain personal information associated with your account. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. Please ensure you've read the options you have under the "Choice & Control" section above. If you need further assistance, you can contact Futbolfactory through one of the channels listed below under “Contact.” We will respond to your request within a reasonable timeframe.

If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can always object using the unsubscribe link in such communications or changing your account settings. Please note that some changes to your account settings may take a few days to take effect.

10. Withdrawing Consent
You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by permanently closing and deleting your account through the Privacy tab of your account settings. If your account does not have any open issues such as unpaid bills, unfulfilled orders, unresolved cases, or policy violations, you will receive an email with instructions to confirm your deletion request. This process may take up to approximately two weeks after which your account will be deleted to the extent permitted. Depending on which of our Services you've used (such as whether you've made purchases or sales on Futbolfactory), we may be required to retain certain information for legal, regulatory, tax, security, or compliance reasons for a limited period of time, after which it will be deleted. This deletion is permanent and your account cannot be reinstated.

11. Privacy Policy Changes
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.

12. Contact
If you have any questions:

Contact Futbolfactory’s Support team via our Help Center

Send an email to Futbolfactory's Data Protection Officer at Futbolfactory@hotmail.com

you can click on the website title to contact us to send the mail directly.

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A friendly representive is waiting to answer your questions.
We're here everyday from 9 AM to 6 PM (GMT +8) Central Time (with the occasional break for holidays).

Email is the best way to contact us. Just send a message to Futbolfactory@hotmail.com , and we'll have an answer for you within 12 hours.
For the fastest response, be sure to write down your order number in the message body.

These conditions are governed by UK law.

Last updated on Nov 14, 2018